Mr. Gray (NCA Adjuster),
I am happy to report that the repairs needed to complete my claim are now complete. I am going to attach the invoice associated with this claim to this e-mail so that you may close out things on your end as well.
I also would like to thank you for choosing Matthew Harmon as the water mitigation expert on this claim. To say Matthew was wonderful would be an understatement. He demonstrated efficient diagnostic skills with minimal collateral damage to my property. His ability to illustrate the cause and effects of my difficult and unique problem allowed me to grasp the gravity of the situation as well as understand how the matter would be handled. After seeing the complexity involved; I have no doubt that he has a meticulous attention to detail and has the ability to mitigate any loss.
When it came time to estimate the cost of the repair that I would have to pay out of pocket, he was very fair and honest. He was also prompt and professional to every encounter and made me feel comfortable to reach out to him with questions and concerns. I believe that he and his team executed the repair with precision and in a timely manner.
Looking back at this whole claim process, I feel very relieved that you and Matthew were involved in handling this issue for me. Thank you so much for your involvement and your excellent choice in a contractor to handle the loss. I am very satisfied and impressed with how everyone handled the situation. I would definitely recommend Network Restoration to anyone in need of mitigation related to an insurance loss.
Dr. Tom Welsh